How Can We Help?
Find answers to common questions about our research peptides, ordering process, shipping, storage recommendations, and compliance policies. Can’t find what you’re looking for? Contact our support team.
Products
What types of research peptides do you offer?
We offer a curated selection of research-grade peptides across three main categories: Peptides (including BPC-157, TB-500, GHK-Cu, MOTS-c, and Tesamorelin), GLP Agonists (RETA, SEMA, and TIRZ), and Peptide Blends (pre-formulated multi-compound blends for laboratory protocols). All products are intended exclusively for laboratory research and development.
Are your peptides tested for purity?
Yes. Every batch undergoes third-party HPLC (High-Performance Liquid Chromatography) testing to verify identity and purity. Our peptides consistently achieve 99%+ purity.
What is the difference between lyophilized and reconstituted peptides?
Lyophilized peptides are in freeze-dried powder form, which provides maximum stability and shelf life. Reconstituted peptides have been dissolved in a solvent (typically bacteriostatic water) and are ready for use in research applications. We ship all peptides in lyophilized form for optimal stability during transit.
How do I reconstitute a peptide for research use?
To reconstitute a lyophilized peptide: (1) Allow the vial to reach room temperature. (2) Using a sterile syringe, slowly inject bacteriostatic water along the inside wall of the vial — do not inject directly onto the powder. (3) Gently swirl the vial until the powder is fully dissolved; avoid shaking vigorously. (4) Store the reconstituted peptide at 2–8°C and use within 30 days. Specific reconstitution volumes vary by product — refer to the product documentation for recommended concentrations.
Orders & Shipping
How long does shipping take?
Orders are processed and shipped within 1–2 business days via FedEx 2-Day Express, so most orders arrive within 2 business days of shipment. All orders include tracking information sent via email once your order ships. Temperature-sensitive items include cold packs when required.
Do you offer free shipping?
Yes! We offer free FedEx 2-Day shipping on all orders of $200 or more. Orders under $200 ship for a flat rate of $12.00. We also occasionally offer promotional codes that include free shipping at any order total. See our shipping policy for full details.
Do you ship internationally?
Currently, we ship within the United States only. All products are tested and shipped from our USA-based facility. We are evaluating international shipping options and will update our shipping policy when available.
What payment methods do you accept?
We accept a wide range of payment methods for your convenience: credit and debit cards, cryptocurrency, Zelle, bank draft (ACH), and Wallet Up. All transactions are processed through secure, encrypted payment gateways.
Storage & Handling
How should I store research peptides?
For optimal stability: Lyophilized (powder) peptides should be stored at -20°C for long-term storage, or 2–8°C for short-term storage (up to 3 months). Reconstituted peptides should be stored at 2–8°C and used within 30 days. Always keep vials away from direct light and excessive heat, and avoid repeated freeze-thaw cycles to maintain compound integrity.
Compliance & Policies
Are these peptides intended for human or animal consumption?
No. All products sold by White Market Peptides are intended exclusively for laboratory research and development purposes. They are not intended for human or animal consumption, therapeutic use, or any clinical application. All researchers must comply with applicable local, state, and federal regulations governing the use of research compounds.
What is your return and refund policy?
We stand behind the quality of our products. If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Due to the nature of research compounds, we cannot accept returns on opened products. For full details, please visit our Returns & Refunds page.
How can I contact customer support?
You can reach our customer support team by email at support@whitemarketpeptides.com or through our Contact Us page. We typically respond within 24 business hours.
Research Use Only — All products are intended exclusively for laboratory research and development. Not for human or animal consumption.